Most episodes are self-contained short stories in which the series narrates the suffering of a different individual caused by one or more antagonists. A website known as "Hell Correspondence" (Jigoku Tsūshin ?), also known as the "Hotline to Hell" may only be accessed at midnight by one who harbors a desire for revenge against their object of hatred. Should someone submit the name of someone against whom they bear a grudge or immense hatred, the Hell Girl will offer them a straw doll with a red string wound around its neck. If the string is pulled, she will ferry the target of the revenge straightaway to Hell. However, the client must agree to a pact where he/she will go to hell after their life has ended. Sometimes, Ai Enma shows them the consequences of going to hell; there is constant pain and suffering and they will wander for eternity.
During each story, the protagonists' dramas are explained in detail from the start of their grudges, through the escalation of their torment until it becomes unbearable and they resort to accessing the Hell Correspondence website; however, this does not hold true for all cases. The Hell Correspondence website is accessible only at exactly midnight, and only if the client accessing it has enough hatred inside him/her. The client has to type the name of the person they bear a grudge on. After the client's request is posted, they are visited by the Hell Girl, Enma Ai. She hands them a straw doll, which is actually one of her assistants, with a red string tied to its neck. She then tells them that if they want their vengeance to be delivered, they must remove the red string from the doll, and their enemies will be immediately taken to Hell. A black crest-shaped mark will appear on the protagonists' chests after the revenge is carried out, which serves as a reminder that once their lives come to an end, they must give compensation for Ai's service by having their own souls sent to Hell.
Ep 1
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